Refund policy

Returns & Refunds

We want to make sure you receive the correct part for your needs. If you're unsure which part you require, please contact us before ordering and we'll be happy to assist.

Change of mind or incorrectly ordered items
Returns for change of mind or incorrectly ordered items may be accepted provided the item is unused, uninstalled and in its original condition and packaging. Approved returns are subject to a 30% restocking fee, meaning the refund will be 70% of the original purchase price. Return shipping costs are the responsibility of the customer.

Please contact us at orders@p3smartparts.com.au before returning an item. Items returned without prior approval may not be accepted.

Faulty, damaged or incorrect items
Please inspect your order when it arrives and contact us as soon as possible if an item is faulty, damaged or you have received the incorrect item. We will assess the issue and arrange an appropriate remedy.

Non-returnable items
Items that have been installed, used, damaged after delivery or are not in their original condition may not be accepted for change-of-mind or incorrectly ordered returns.

Refunds
Once an approved return has been received and inspected, we will advise you of the outcome. If approved, the applicable refund will be processed to the original payment method.

Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law. The 30% restocking fee does not apply where you are entitled to a remedy under the Australian Consumer Law.