Privacy policy

Privacy Policy

Last updated: 23 August 2026

This Privacy Policy describes how P3 Smart Parts (“we”, “us” or “our”) collects, uses and discloses your personal information when you visit p3smartparts.com.au (the “Site”), purchase products from us, contact us or otherwise use our services (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

Information we collect

The personal information we collect depends on how you interact with us and may include:

  • your name, address, phone number and email address;
  • billing and shipping information;
  • order and transaction information;
  • account information, if you create an account;
  • information about products you view, purchase or add to your cart;
  • information you provide when contacting us for customer support; and
  • technical and usage information such as your device, browser, IP address and how you interact with our Site.

How we collect information

We may collect personal information:

  • directly from you when you place an order, create an account, contact us or otherwise provide information to us;
  • automatically through cookies and similar technologies when you use our Site; and
  • from service providers and third parties that assist us in operating our business, including Shopify, payment processors, shipping providers and other service providers.

How we use your information

We may use your personal information to:

  • process and fulfil your orders;
  • process payments;
  • arrange shipping and delivery;
  • manage returns and refunds;
  • communicate with you about your orders;
  • provide customer service and help you identify suitable spare parts;
  • maintain and improve our Site and Services;
  • detect and prevent fraud, misuse or other unlawful activity;
  • comply with our legal obligations; and
  • send marketing communications where you have chosen to receive them.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided in those emails. You will still receive non-marketing communications relating to orders or transactions where necessary.

Shopify and payment processing

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and Services to you.

When you make a purchase, payment information is processed by our payment service providers. We do not necessarily receive or retain your complete payment card details.

Cookies

Like many websites, our Site uses cookies and similar technologies. These help operate the Site, remember your preferences, understand how visitors use the Site and improve our Services.

You can control cookies through your browser settings. Blocking or removing certain cookies may affect the functionality of the Site.

How we disclose personal information

We may disclose personal information where reasonably necessary to operate our business, including to:

  • Shopify and other technology providers;
  • payment processors;
  • freight, courier and fulfilment providers;
  • professional advisers and service providers;
  • analytics and marketing providers where applicable; and
  • government authorities or other parties where required by law.

We may also disclose information in connection with a business transaction, such as a sale, merger or restructuring of our business.

We do not use sensitive personal information for the purpose of inferring characteristics about you.

Third-party websites

Our Site may contain links to websites operated by third parties. We are not responsible for the privacy, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, maintain business and taxation records, resolve disputes and comply with legal obligations.

Accessing or correcting your information

Depending on applicable law, you may have rights relating to the personal information we hold about you, including requesting access to or correction of your personal information.

You may contact us if you wish to make a privacy-related request. We may need to verify your identity before processing a request.

Children

Our Services are not directed at children and we do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal obligations.

When we update this policy, we will publish the revised version on our Site and update the “Last updated” date.

Contact us

If you have questions about this Privacy Policy, our privacy practices or the personal information we hold about you, please contact:

P3 Smart Parts
Email: orders@p3smartparts.com.au